Sep 15, 2011

Mongkok Rockwell - slow service

Raw entry.

We ended our merienda with, "do you want to get the bill now? It might take another thirty minutes."

Chicken feet arrived 5 minutes after we ordered. And it was just sitting in the dimsum cart beside our table. That was fine, we were waiting for our other orders anyway.

The egg white soup arrived in 15 minutes.

The server said it will take 10-15 minutes to serve the xiaolong pao. It took them 45 minutes... And the rest of the orders arrived with it. Oh the seafood rolls arrived 5 minutes later after that.

I almost forgot about the tea and water... They arrived with the late food.

That was a really stressful experience. I used to be regular there but that awful service now keeps me from going back.

We decently pointed out that our food was very late and that they shouldn't say "15 minutes" when it will take three times as long. We followed up every 10 minutes but the waiters kept on saying, "andyan na mam" (the order is ready)...

It would have been prudent for the server/s to apologize.

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