Day 1. So last Tuesday (March 9, 2010) I personally delivered my membership cancellation letter to Fitness First. I took three copies with me. The first one I gave to the receptionist for her to forward to the Customer Service Head (or whatever you call them because they don't refer to them as "managers") then the other two copies I asked her to sign as a "receiving copy" (proof that she got something from me just in case she "forgets").
On that same day, I asked for the Customer Service Head on the phone but I missed her (so I asked for her schedule). I simply wanted to confirm if she got my letter and the helpful agent on the other side (although he impolitely laughed at my question, the prick -- don't you guys get a "how to professionally handle customers" seminar or something?) politely told me that it will take 3 to 5 days before the Customer Service Head gets back to me regarding my request.
Day 5. So I wait for 5 days (yes, 5 days, not 3) before I brought my membership cancellation request to their attention again. I decided to go to the gym on that day and made sure that I went when the Customer Service Head will be in -- so that I can ask for her when I'm done.
The receptionist asked my purpose with Customer Service Head and I told him the truth: that I was cancelling my membership and that it was the fifth day since I submitted a formal letter about it.
Customer Service Head comes with huge book and quickly jots down my information. She asked why I was leaving, I told her the reason (it doesn't really matter what the reason is since my contract was over and they have no reason to keep me if I don't want to). She signs the form, asks me to sign the same form then she gives it to me as a personal copy.
That's it. My membership is officially over on May 1, 2010.
That should make sense to you if you read your contract. It clearly states that
7. Cancellation of Membershipa)...b) A Member may cancel his or her Membership upon written notice to the Club which must be acknowledged by the club at least one full calendar month prior to the effectivity of the proposed cancellation. For purposes of these Club Rules, "one full calendar month" shall mean the period from the first day of a given month up to the last day thereof....
Since I sent my membership cancellation letter on March 9, "one full calendar month" would correspond to April 1-30, and thus is the last month my credit card will be billed for membership dues.
But just to let you know: the Customer Service Head didn't even get my cancellation letter. She said she's supposed to ask me for one but she didn't mind filling up the form (which she did while we were talking, and it was the same form that I received the original copy of as my document proof).
If you're still afraid that you'll get billed after your membership ended, then go ahead and fax these documents to you Credit Card company.
3 comments:
Hello.. I joined Fitness First Trinoma last January of this year. And I really want to quit. Because I've been really busy. Can you help me to step by step procedure pls.
You have a copy of your contract. Please check when it ends. That states when you can legally cancel your membership.
Some only get 3 or 4 months while some signed up for the cheaper bundle of 1 year.
let me know after you check :D
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